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Remote Server
Management
CET provides Remote Server Management & Monitoring
services 24 hours per day, 365 days per year. The types
of servers we support include Windows (all hardware
brands), Linux (all hardware brands), AIX, HP-UX,
Using CET's advanced server management tools, CET's
engineers can remotely perform 99% of the server
management functions an engineer can provide onsite,
except for those few activities that require a human
being to physically touch the server. In those cases, we
utilize our client's staff or staff from one of our many
partners to assist us.
CET also utilizes an advanced trouble ticketing and
change management system that accepts both manual as
well as automated input of incidents and requests. This
allows our clients to easily request changes, ask
questions or log incidents using a simple,
straightforward approach. This includes a customized
web-based portal that is created for each client, which
provides a view into your server environment using data
meaningful to you.
CET's Remote Server Management & Monitoring activities
include:
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• System Administration
Configure and manage network equipment and
components.
• Capacity Planning Perform
proactive system level capacity planning and
performance tuning as required
• Hardware
Maintenance Remotely troubleshoot and
resolve hardware problems 24/7. Coordination
of vendor maintenance and repairs for critical
events 24/7.
• Firmware Upgrades Perform
proactive firmware upgrades as required. |
• Patch
Management Apply patches and new versions as necessary for the operating
system..
• Daily
Tape Backups Manage system level backup &
recovery procedures. Manage daily incremental
and weekly full backups to tape or to client
specifications.
• 24/7 operational Support
Troubleshooting, escalation, and resolution of
hardware and O/S problems 24/7 including access
to trouble ticketing system.
• Automated Alert System
Paging and e-mail notification of alerts to
pre-determined escalation contacts by monitoring
system.
• Customer
Portal Client access to a secure web
accessible portal that provides reporting and
monitoring information for the hosted system
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Learn More
To learn more about CET or to receive a Free
Quote on any of
our managed IT services, please contact us. |
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Technology
Inc. All rights reserved. Terms of Use and Disclaimer